Absolutely horrible experience. Prescribed treatment actually caused condition that would have cost 10000 plus to treat and then no guarantees. Misdiagnosis and lies. Money grubbing bastards is all they are. NEVER TAKE YOUR PET TO THESE PEOPLE. WE JUST PUT OUR DOG DOWN YESTERDAY BECAUSE OF THEM .
The staff here is great. The level of care is second to none. I feel very happy and safe having them look after my dog Lou.
Do not take your pet to MacKay. High doctor turnaround, low experience of new graduates and tunnel vision in diagnostics makes for poor service. When Piper, my companion of 16 years fell sick, we visited MacKay three times in a span of eight days. We were prescribed a variety of medication but no blood work was suggested at any time. Instead hospitalization and later heart ultrasound were suggested (Piper had a heart condition since 2016). The day of the last visit, Saturday night, based on Piper's symptoms and some research I realized she was in toxic shock. We took her to the Animal Emergency Clinic in Oshawa and asked for the blood analysis. The results were provided within 30 minutes and indicated 75% kidney failure. Because of the weak heart no effective treatment was possible. We received proper diagnostics and were able to make a sound decision. Piper "went softly into the night" the same night. Her suffering ended.If you can pass the unfriendly reception at the Animal Emergency Clinic you will find an excellent service there. They also lowered their fee from $165 to $99. Full lab and 24/7 service are amazing.
Don't risk your pets...maybe one good vet...if she is available. Went there for 20 years and the past few were horrible (after incorporation). Lots of changeovers in vets and their capabilities. The place was deteriorating and was always empty toward the end. So glad I changed vets.
My dog took I'll Wednesday. Tried to get him in Friday. Had to go to another vet after 10 years with Mackay they wouldn't see him. Put him down 30 minutes ago . Never go to Mackay again
VCA Canada MacKay Animal Hospital is a Canadian Veterinary Care based in Whitby, Ontario. VCA Canada MacKay Animal Hospital is located at 421 Dundas St E, Whitby, ON L1N 2J2, Canada.
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