I was a part of the Bring it Back program and it was time to upgrade or buy out the remaining balance my phone, with three weeks remaining on the plan. I was on a joint plan for over 7 years with my parents and they’re kicking me off so I decided to move to a different carrier since I get a discount through work. I went to the Bell store and the worker told me in the past he’s had customers have issues with returning their phone to Telus, so we walked three doors down to the Telus store to ask about the return process. The employee told us we could not return the phone in the store and would have to process a return through the Telus app. After porting my phone number to my new phone through Bell, my old phone plan disappeared in the Telus app, leaving no way to return the phone. After calling Telus, the associate said that we had to return the phone in store prior to porting the number. Essentially leaving the options to be return your phone and lose all your data and then port the number, or buy out the phone and have all your data transfer. You need your old phone to transfer the data over to your new phone, but Telus wants you to return your old phone first. The guy in store told us the incorrect information, leading me to be charged $400, essentially being penalizing for leaving Telus. If the guy in store told me the correct information, I would have been able to trade in my phone at Bell. So not only did I get charged $400 for leaving Telus, they prevented me from being able to do a trade in as well. Pretty poor customer service, especially after being a customer for 7 years.
I went to get a new phone for my aunt and the experience went so smoothly with the help of Aswin. He was so patient with us and provided multiple options for us to select from. Excellent service thanks again.
Robert was fantastic! Helped my mother find the perfect plan to switch to and was very helpful also with any questions she had. Highly recommend the Telus/Koodo store in Whitby Mall
I had a great experience with Hameen,and I'm sorry I'm so bad with names,the other gentleman that was by his side as well,he really took great care of all the needs that I needed with this new phone,very polite,patient,an got me what I needed,I appreciate them for the job they do,Hameem is a great young man and knows what he's doing. Great Service all around.? please forgive me about your name.?
I had great experience dealing with Juma at the Whitby mall shop. His customer service was superb. I will be glad to deal with him again when I get the chance.
Two employees in store, both helping 1 customer. I waited 20 minutes before I was acknowledged, at which point I was told it would be another half hour. Worst service ever! I'm thinking of switching suppliers.
We were there yesterday and Ethan helped us out to get the best deal and gave us good discounts with our phone cases. We went to buy 1 phone and ended up buying 2. His customer service is fantastic, he’s very professional and will answer all your questions. If you visit this store ask for Ethan!
TELUS | Koodo is a Canadian Telecommunications service provider based in Whitby, Ontario. TELUS | Koodo is located at Whitby Mall, 1615 Dundas St E, Whitby, ON L1N 2L1, Canada.
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