My husband and I prefer to heal ourselves the natural way and prefer to take natural supplements on a daily basis. Over many years we have relied on FeelGood Natural Health Store at 317 Brock St. S. in Whitby. We have received valuable information from the in store Homeopathic, and also from the staff, all of whom are extremely knowledgeable. And we have purchased multiple products from FeelGood. As a result, we have improved our health naturally to breakdown kidney stones, reduce high cholesterol, improve the health of our kidneys, decreased fibrosis after surgery as well as many other health issues that have arisen over the years. If FeelGood Natural Health Store does not have the answer to our question immediately, they will research a solution for us. We rely on them for everything regarding our health and we are never disappointed with the results. We are very grateful for their support and their products. If I could give more than 5 stars, I would. Please note, I am NOT telling anyone to replace their family doctor with FeelGood Natural Health Store -Whitby!!
Used to shop there.. store is now a run down, barely stocked shell. Really disappointed with the variety of products. Prices are higher than other places. Some staff seem knowledgeable, but Googling answers in front of customers doesn’t look good. Lady staff outside smoking then heading in to a health store to work is hilarious. Oh well, in store shopping in little gem health stores sadly doesn’t exist anymore in Durham region.
I have had a good experience with the store until I dropped in to pick up some products, do a couple of other things, and have a parking ticket from the landlord. A $50.00 premium is too much to return.
Okay so my order has been stuck in customs since August 25th, I put my order in August 24th & paid for expedited shipping. Its now August 5th!! Still stuck in customs!! So i get that they cannot control shipping or it being stuck in customs because that is not their fault, but my issue is the lack of sympathy with their customer service. I did call & ask if I could be refunded because how long its been and it seems like there is no changes with my package being in customs. I was sharply told "No" because once customs has it there is nothing that can be done on their part. No apologies for the inconvenience, no partial refund offered, no exchange offered or anything customer service wise. No concern. Basically its my problem now & i have to stalk customs for answers which is hard to even be able to speak to someone. So i basically feel like i lost out on not only my money but the product as well.
DO NOT ORDER FROM THIS COMPANY!!! Company sent a melted/damaged product, but refuses to provide a refund and did not relinquish claim rights to FedEx so that I can even file a claim with FedEx. Tina at FeelGoodNatural was rude when I called to try to get a resolution. THIS COMPANY DOES NOT GUARANTEE THEIR PRODUCTS OR SHIPPING. Now I am out $97 and they could not care less. HORRIBLE customer service.
Staff are always extremely helpful and never try to up-sell. Their recommendations have always worked well for me and have even saved me money. Their new points system is great too. Highly recommend!
Ordered temperature-sensitive probiotic which is super expensive anyway plus payed the additional $23 for express shipping, should take 2-4 days to get to me. Well, it has been sitting in customs for the past 2 days. Since it was shipped out on a monday and it looks like I won't get it until sometime the following week, it is not going to be as potent. I know the store can't always help it if packages are delayed, but my problem is the rude customer service. When I called, all the representative would say is to check with USPS, and that they weren't responsible for anything. I asked about getting a refund, she said no. I asked about why I paid extra for express shipping when it doesn't get to me any faster...no help at all. She just kept saying to contact USPS over and over again. (Well I did contact USPS and they only know what is on their tracking screen, the same screen that anybody can look up). Not helpful. I ordered this same product about 7 months earlier and it got to me in 2 days, no problems. So I guess it depends on the luck of the draw, if you live in the US. They should train their customer service reps better (at least be kinder and more reassuring), and should guarantee your money back (including the shipping) like Amazon does.
Good customer service with good amount of products and reasonable price
They have literally anything anyone could want for herbal remedies vitimins mineral and supliments and a friendly knowledgeable staff to assist with question
The people working there are very nice but they lack products. The last few times I have gone in, they've not had what I needed and I had to go elsewhere. I was looking for common items too. They need more herbals and vitamins and less food.
I like the store but my last experience was terrible. I was buying 8 protein bars, differents flavours and brands. The lady said that one brand specifically, Paleo, was so good that was difficult to believe that was good for health and then she offered 10% discount if I would get more four, to make 12. I did, of course! When I tried all the 3 differents Paleo flavours I could not even believe how a company releases a product like that. The worst taste and texture I ever tried. And believe me, I eat pretty much everything.... They are expensive so I did eat all and the only good thing I can say it's when you eat one bar, really fills you up. I skiped dinner wihout being hungry at all. I still have more 2 bars and I will eat, pretending that it's a medicine, because If I think that it's food I would not be able. I understand that people have different palats but I am positive that in this case, that could not be used as an argument.She got rid of more 4 bars and one client. I felt a lot of dishonesty here. Not coming back never more.
FeelGood Natural Health Store & Clinic -Whitby is a Canadian Health food store based in Whitby, Ontario. FeelGood Natural Health Store & Clinic -Whitby is located at 317 Brock St S, Whitby, ON L1N 4K3, Canada.
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