The only star goes to the poor worker who was alone and couldn't keep up with the orders. The owner just wants to make the most out of this business, they have only one guy who cooks, cleans, takes orders and so on. The restaurant was dirty and not clean, ( due to having only 1 worker) The dining area was so cold, since the heating system wasn't working ( based on what they told us) We have to wait like 25 minutes just to be able to order for family of 4 . And another 35 minutes for the food to get ready ( AND AGAIN DUE TO LACK OF STAFF). TO THE OWNER: for the sake of your business, hire people and DONT LEAVE THE WHOLE RESTAURANT RUNNING WITH ONE POOR GUY. it was 1 time visit, not gonna come back again. Thats how you loose your business.
3 stars only because my order was not made according to what I chose online. Other than that, the burger was delicious. Sides fries and onion rings were average.
I visited this restaurant tonight, and unfortunately my experience was not pleasant. According to Google Maps, the restaurant was supposed to be open until 10 PM, but when we arrived around 8:45, the staff were already putting chairs away and cleaning the floor, which was surprising. We were a group of six, and the seating was tight. I politely asked a staff member if they could bring back a couple of chairs so we could sit comfortably. Before the staff even responded, a man—who may or may not have been a customer—put the chairs back for us. Then suddenly, that man approached me very aggressively, got in my face, said “Welcome” in a rude tone, and walked away. I was shocked by his behavior. I informed one of the workers about what happened, but they had no explanation and offered no solution. A restaurant should always feel safe and comfortable for customers, and situations like this should not be ignored. Unfortunately, this experience left a very negative impression on me and I will never use that location any more !
Amazing quality of burgers specially loved the machine burger ,, definitely coming back here for smash burgers, The sweet potato fries where a mere perfection love Jalapeño bombers and mac & cheese bites.
Hands down best burger in town! Had to chomp down on that compresser burger . So filling for the price! Not like other burger joints who says that they are great brands and serve you tiny portions for a huge price. Service from the guy at the counter was very welcoming for a late night guest. Will come again!
My first time here. Had the cheeseburger special. Much better quality than some other places and you can choose what you want as toppings. They have really nice selection.The service was great. The portions were really good just the right amount of food. I would definitely go back and I strongly recommend giving them a try!
First time trying this place today. I had the grilled chicken sandwich which never usually have but that was the special. I must say it was absolutely amazing. The chicken was so juicy. I will 100% be back! Service was exceptional
Burger Factory - Whitby is a Canadian Hamburger restaurant based in Whitby, Ontario. Burger Factory - Whitby is located at Kendalwood Park Plaza, 1801 Dundas St E, Whitby, ON L1N 7C5, Canada.
Please contact with Burger Factory - Whitby using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Burger Factory - Whitby opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider